FAQ

1. How long does shipping take?

Shipping times may vary depending on your location and the product you have ordered. Generally, you can expect your order to arrive within 7-14 business days. Please note that international orders may take longer to arrive due to customs clearance.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

3. Can I track my order?

Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to track the progress of your shipment on our website or through the shipping carrier's website.

4. What is your return policy?

We have a 14-day return policy. If you are not satisfied with your purchase, you can return the item within 14 days of receiving it for a full refund. Please note that the item must be in its original condition and packaging.

5. How do I initiate a return?

To initiate a return, please contact our customer support team at info@ikaikaco.com. They will provide you with further instructions on how to return the item and process your refund.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that additional customs fees and import duties may apply depending on your country's regulations. These fees are the responsibility of the customer.

7. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible at info@ikaikaco.com. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

8. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact our customer support team at info@ikaikaco.com within 48 hours of receiving the item. We will work with you to resolve the issue and provide a replacement or refund if necessary.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at info@ikaikaco.com to discuss pricing and availability.

10. How can I contact customer support?

You can contact our customer support team by emailing us at info@ikaikaco.com. We strive to respond to all inquiries within 24 hours.